Privacy Policy

How we collect, use, and protect your information

Last updated: December 2024

Syllabux Learning Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our products and services, including SmartSchools and SmartBooks.

1. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

  • Name, email address, and phone number
  • School name and address (for school accounts)
  • Student information (names, classes, academic records)
  • Payment information for license purchases
  • Communication preferences

Usage Information

We automatically collect certain information when you use our products:

  • Device information (type, operating system, unique identifiers)
  • Learning progress and performance data
  • App usage patterns and feature interactions
  • Error logs and diagnostic data

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our products and services
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Personalize learning experiences and content recommendations
  • Generate academic reports and analytics
  • Respond to your comments, questions, and requests
  • Detect, prevent, and address technical issues

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following situations:

  • With Schools: Student performance data is shared with authorized school administrators and teachers.
  • With Parents: Parents receive access to their child's learning progress and activities.
  • Service Providers: We may share information with third-party services that help us operate our business (e.g., payment processors, hosting providers).
  • Legal Requirements: We may disclose information if required by law or to protect our rights and safety.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Academic records may be retained for extended periods to support educational continuity.

6. Children's Privacy

Our products are designed for educational use and may be used by children. We collect only the minimum information necessary for educational purposes and obtain appropriate consent from schools and parents. We do not knowingly collect personal information from children without parental consent.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Withdraw consent for certain processing activities
  • Request a copy of your data in a portable format

To exercise these rights, please contact us at [email protected].

8. Offline Data

SmartBooks is designed to work offline. When used offline, your learning data is stored locally on your device. This data may be synchronized with our servers when an internet connection is available to enable features like progress tracking and backup.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us: